Terms of service
The basis on which CeraMix is provided.
Last updated 17 September 2026
Who provides the service
CeraMix is provided by Logical Crest Limited, registered in Kenya under CPR/2011/39132, of Nairobi, Kenya.
What the service is
CeraMix is a customer engagement and lead management platform. It helps a business respond to enquiries, keep a record of each customer, raise quotations and invoices, and see how enquiries turn into sales.
The service is provided on a subscription basis under the terms agreed with each client.
Your information is yours
A client's customer records, conversations and documents belong to that client. We hold them to provide the service and for no other purpose. A client can ask for an export of their information at any time, and receives one when the relationship ends.
What the platform does not do
CeraMix assists a business in dealing with its customers. It does not replace the business's own judgement. In particular, the platform does not accept payment on a client's behalf, does not confirm that a payment has been received, and does not enter into commitments with a customer. A person at the client's business does that.
Acceptable use
The platform is for a business communicating with customers who have contacted it or agreed to be contacted. It must not be used to send unsolicited messages, and it must not be used for anything unlawful.
Messaging through WhatsApp is also subject to the policies of the messaging provider and of Meta, and those policies apply in addition to these terms.
Availability
We aim to keep the service available at all times and to give notice of planned work. Where a specific service level has been agreed with a client in writing, that agreement applies.
Ending the relationship
Either party may end the arrangement on the notice agreed between them. On ending, the client receives an export of their information and it is removed from the live system on request.